FAQ

Currently do to high demand for some selected products we are between 10-18 business days for shipping. This includes the time it takes for the payment to be accepted, processing time of the order and when the package is in transit to your location.

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Return and Refund policy

• We accept returns or exchanges of any items (excluding Final Sale items) within 5 days of delivery in unworn, unwashed condition. Items must have all tags and liners intact. Final Sale items cannot be refunded.

If your package arrived damaged or was lost in transit, please contact our Customer Service team as soon as possible. If you choose to contact us by email, please be sure to include as much of the following information as possible so that we can quickly resolve the matter:

• Account number or phone number

• Order number

• Tracking number

• Description of issue (please be sure to include the specific item number(s) of damaged or missing merchandise)

• Your preference for either a replacement of in-stock items or a refund

• To start your return first contact us of the reasoning for the return so we can start to arrange shipping

• once the process for refund has started you will send us a picture of the product with the reason for the return and we will have it shipped to us

• After we receive the item you will be given the full refund

please email us at support@apparelpalm.com or contact a customer care representative through our live chat option on this website.